| Support |
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| Verifac
offers dedicated software and hardware support teams to ensure that
everything runs smoothly. Indeed our support team is just as much an
important component to our clients as the hardware and software
itself. The cost of support is covered by your on-going license and support contract which is explained in full at the time of purchasing your new system. Due to the nature of our systems, Verifac has the ability to remotely 'drive' your computers through a broadband connection which means we can see your screens and know exactly what is going on. By dialing in to your system we can quickly diagnose any problems and get it fixed, keeping any disturbance to the Practice at an absolute minimum. All support services, whether Hardware, Software or User Enquiries can be accessed by calling one number - or emailing the Support Teams direct. Emergency support is provided when you want it and replacement equipment is available in the event of failure, ensuring that a system is not out of action. Our Support Teams are, naturally, expert in all operational and technical areas and as such are dedicated to providing quick fix times so that you can get on with the business of running your business. Most problems are resolved quickly over the telephone or by remote control and inspection of the desktop. If necessary your support package guarantees that, in the case of more serious issues, we will visit you in person and ensure that problems are resolved. Verifac also has a dedicated customer support team to deal with any specific questions from our clients regarding advanced features. If there's something you want to do, give us a call - the system probably does it already! Support Line 01452 429400 E-mail support@verifac.com |
| Verifac
Veterinary Computers Spinnaker House, Spinnaker Road, Gloucester GL2 5FD Tel: +44 (0)1452 429400 Fax: +44(0)1452 429423 Email enquiries@verifac.com Home | About Us | Your Needs | Our Systems | Support | Contact Us |
| This document is maintained by Verifac Veterinary Computers |